Our client leads the field with their expertise in logistics and supply chain management. They

deliver award-winning Ecommerce Solutions, Value-Added Freight

Forwarding and specialist White Glove Services - empowering their clients

with the tools to achieve remarkable growth across borders.

To ensure they retain their position at the forefront of this exciting and rapidly

developing industry, we want to find new people to work with them, who want

to share in the future success of the business. We on their behalf, are looking for

ambitious, dedicated, and problem-solving individuals to join their team

providing game-changing solutions for their clients.

Job Purpose:

The purpose of this role is to provide excellent client care and service to all

external and internal inquiries. Responding in a timely and efficient manner

to all enquiries, to ensure Clients' expectations are met & exceeded.

Promoting a positive client experience.

Key responsibilities:

• First point of contact for all client enquiries
• Responsible for logging, progressing, and resolving client enquiries & concerns within agreed timeframes
• Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
• Dedicated point of contact for named contracts as agreed by line manager
• Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
• Building & developing excellent working relationships with clients to ensure our client is the Preferred Logistics Solution
• All associated administrative tasks

Skills and qualifications:

• GCSE or equivalent in English & Maths
• Excellent communication skills both oral & written
• Attention to detail
• Works well under pressure
• Minimum of 2 years in a client services environment
• Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System - Desirable)

Compensation and benefits:

• Pension scheme (5% employee, 3% employer contributions)
• Referral scheme
• Death in service (4x salary)
• Private healthcare after 1 year service
• 25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years' service
• Employee assistance programme